FedEx customer service contact options
A tracking number is a useful starting point for a shipment question. Check the latest status first, then contact FedEx if you need help interpreting it or deciding what to do next.
| Contact option | Where to go | When to use it |
|---|---|---|
| Phone | 1-800-463-3339 | Discussing a shipment or customer-service question. |
| Online support | FedEx customer support | Finding shipment help and topic-specific support. |
| Package tracking | Track with FedEx | Reading the latest shipment status before contacting support. |
How to call FedEx customer service
Call 1-800-463-3339 for FedEx customer service. For a package-tracking question, FedEx’s own guidance says to say “track my package” and follow the prompts. For another issue, describe the relevant topic.
- Find the tracking or door-tag number and read the current shipment status.
- Call 1-800-463-3339. For tracking, say “track my package” when prompted.
- Follow the current instructions and keep the shipment reference nearby.
- Explain the specific concern, such as a status you do not understand, and confirm the next step before ending the call.
Support availability can differ by service and task. Use the official customer-support page for current options rather than assuming that every specialist team has the same hours.
Contact FedEx customer service online
Use online tracking when the main question is where a shipment is. If the status does not answer your question, the FedEx customer-support page is the next starting point for finding relevant help.
- Open FedEx’s official tracking page and enter your shipment reference.
- Read the latest update and note the date and wording of any status you want explained.
- Open the customer-support page and select the topic relevant to the problem.
- Use the contact route offered and include your shipment reference when appropriate.
What to have ready
For a delivery or shipping question, make the shipment easy to identify. Have these details in front of you:
- The tracking number or door-tag reference.
- The sender and recipient locations associated with the shipment.
- The most recent tracking update and the date you expected delivery.
- A brief explanation of what you need clarified and any earlier support reference.
Keep a record of any case reference and the next step discussed. If you speak to FedEx again, explain what has changed since the first conversation instead of starting only with the original delivery date.
Frequently asked questions
What is the FedEx US customer service number?
The published number is 1-800-463-3339, also written as 1-800-GoFedEx.
Can I track a shipment by phone?
Yes. FedEx’s tracking guidance says to call 1-800-463-3339 and say “track my package,” then follow the prompts.
What is the most useful detail to have ready?
For a shipment question, keep the tracking or door-tag number nearby, together with the latest status. That gives you a concrete reference for the conversation.
Sources & last checked
We checked the sources below on October 7, 2026. Phone numbers and support routes are attributed to the official references below. Support availability, routing, and menu labels can change.
- FedEx digital accessibility and US customer service Official source — Published US customer service phone number.
- FedEx: Where is my package? Official source — Online tracking and the phone tracking prompt.
This is an independent guide. FedEx provides the support service; Customer Service Phone Numbers and ROI Hacks do not manage your account or handle support requests.
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