Macy's customer service contact options
Macy's contact article identifies the Macys.com Customer Care number. Use the department and account appropriate to an online order, store purchase or credit-service question. Separate an online-order problem from a purchase made in a store. The order confirmation or receipt helps identify which team can look up the transaction.
| Contact option | Where to go | When to use it |
|---|---|---|
| Phone | 1-800-289-6229 | Macys.com Customer Care. |
| Official online help | Macy's support | Finding the current contact route for online orders and related requests. |
How to call Macy's customer service
Macy's customer service can be reached using the listed number, 1-800-289-6229. Check the department label before dialing: Macys.com Customer Care. Ask whether the next step concerns the retailer, the delivery carrier or the seller named on the order.
- Have the relevant details ready for your online orders question.
- Call 1-800-289-6229 and choose the department matching your request.
- Explain the issue, when it occurred and the specific help you need. If a different department is required, ask for the correct contact route.
Check the linked contact page for current availability. Automated account tools and live representatives can have different hours; this guide does not promise a wait time or a particular outcome.
Contact Macy's customer service online
For an order question, open the order details before starting a support request. Compare the item and delivery dates with your confirmation so you describe the right purchase.
- Open the official Macy's support link and choose the topic that matches your request.
- Identify the account, product or reference associated with online orders. Sign in only through the official service when required.
- Use the contact method offered for that topic and include a short description, relevant dates and any existing case number.
What to have ready
For Macy's requests involving online orders, returns, store purchases, prepare the information that helps identify the right account or transaction. Share private details only through the company’s appropriate support process.
- Order number or store receipt, purchase date and item name.
- Delivery or return tracking and the date of the latest update.
- Photos of an incorrect or damaged item, if relevant to the request.
If a return, replacement or refund is discussed, ask how you will receive confirmation and where to check its progress.
Frequently asked questions
How do I contact Macy's customer service?
The listed number is 1-800-289-6229. Its scope is: Macys.com Customer Care. The linked official source publishes the number.
Which Macy's support route should I choose?
Macy's contact article identifies the Macys.com Customer Care number. Use the department and account appropriate to an online order, store purchase or credit-service question.
What should I prepare before contacting Macy's?
Identify the request first: online orders, returns, store purchases. Order number or store receipt, purchase date and item name. If a return, replacement or refund is discussed, ask how you will receive confirmation and where to check its progress.
Sources & last checked
We checked the sources below on October 8, 2026. Phone numbers and support routes are attributed to the official references below. Support availability, routing, and menu labels can change.
- Macy's: official support reference Official source — Macy's contact article identifies the Macys.com Customer Care number. Use the department and account appropriate to an online order, store purchase or credit-service question.
This is an independent guide. Macy's provides the support service; Customer Service Phone Numbers and ROI Hacks do not manage your account or handle support requests.
