UPS customer service contact options
UPS' US Help and Support Center lists its customer service number and shipment-help tools. International shipping, billing and technical requests may use separate contacts. Identify the particular delivery, order or shipment first. The sender, delivery platform and carrier may be responsible for different parts of the request.
| Contact option | Where to go | When to use it |
|---|---|---|
| Phone | 1-800-742-5877 | US shipping customer support. |
| Official online help | UPS support | Finding the current contact route for package tracking and related requests. |
How to call UPS customer service
UPS customer service can be reached using the listed number, 1-800-742-5877. Check the department label before dialing: US shipping customer support. Explain whether the issue concerns the order itself, a tracking update or delivery to the destination.
- Have the relevant details ready for your package tracking question.
- Call 1-800-742-5877 and choose the department matching your request.
- Explain the issue, when it occurred and the specific help you need. If a different department is required, ask for the correct contact route.
Check the linked contact page for current availability. Automated account tools and live representatives can have different hours; this guide does not promise a wait time or a particular outcome.
Contact UPS customer service online
Open the affected order or tracking record before contacting support. Quote its latest status and the date of that update so the request is specific.
- Open the official UPS support link and choose the topic that matches your request.
- Identify the account, product or reference associated with package tracking. Sign in only through the official service when required.
- Use the contact method offered for that topic and include a short description, relevant dates and any existing case number.
What to have ready
For UPS requests involving package tracking, delivery issues, shipment billing, prepare the information that helps identify the right account or transaction. Share private details only through the company’s appropriate support process.
- Order, tracking or shipment number.
- Expected delivery date, destination and latest tracking update.
- Details of a missing, incorrect or damaged item and any relevant photos.
Keep the request number and the next status-check date discussed. If another team needs to act, ask which order or shipment reference they will need.
Frequently asked questions
How do I contact UPS customer service?
The listed number is 1-800-742-5877. Its scope is: US shipping customer support. The linked official source publishes the number.
Which UPS support route should I choose?
UPS' US Help and Support Center lists its customer service number and shipment-help tools. International shipping, billing and technical requests may use separate contacts.
What should I prepare before contacting UPS?
Identify the request first: package tracking, delivery issues, shipment billing. Order, tracking or shipment number. Keep the request number and the next status-check date discussed. If another team needs to act, ask which order or shipment reference they will need.
Sources & last checked
We checked the sources below on October 8, 2026. Phone numbers and support routes are attributed to the official references below. Support availability, routing, and menu labels can change.
- UPS: official support reference Official source — UPS' US Help and Support Center lists its customer service number and shipment-help tools. International shipping, billing and technical requests may use separate contacts.
This is an independent guide. UPS provides the support service; Customer Service Phone Numbers and ROI Hacks do not manage your account or handle support requests.
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